Return and refund Policy
At Amélie Active, we want you to love your purchase. If you’re not satisfied, here’s how we can help:
Return Eligibility:
Items must be returned within 30 days of receipt.
Products must be unworn, unwashed, and in their original condition with tags attached.
Pre-order items are eligible for return under the same conditions.
How to Initiate a Return:
Email us at orders@amelieactive.com with your order number and reason for return.
We will provide you with return instructions and a shipping label.
Refunds:
Refunds will be processed within 7-10 business days after we receive the returned item.
Original shipping fees are non-refundable.
Exchanges:
If you need a different size or item, please initiate a return and place a new order.
Damaged or Defective Items:
If your item arrives damaged or defective, contact us immediately at orders@amelieactive.com for a replacement or refund.
For return inquiries, contact us at orders@amelieactive.com